Returns & Exchanges
How do I process a return?
If you’d like to return an eligible item, please contact us at help@shopmattebeauty.com within 5 days of delivery to get started.
Please wait for confirmation from our team before sending anything back. Unauthorized returns may not be accepted.
What products qualify for a return?
To be eligible for a return, your item must be:
- Unused and unopened
- In its original packaging
Original packaging must be intact and in like-new condition, including any plastic sleeves, cardboard boxes, protective covers, or other packaging included with the product. All returns are inspected once received.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or receiving a defective product.
How will I receive my refund?
Once your return has been received and approved following inspection, your refund will be issued to the original payment method used for the purchase. Please allow additional processing time for your bank or payment provider to make the funds available.
I received a damaged item. Can I get help?
Absolutely. If your order arrives damaged, please contact us at help@shopmattebeauty.com within 5 days of delivery.
For damaged or missing items, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged product and packaging, if applicable
Contacting us as soon as possible allows us to review the issue and determine the best way to help.
Do you offer exchanges?
We currently do not offer direct exchanges. If you’d like a different product or shade, please contact help@shopmattebeauty.com to request a return. Once your return is approved, you can place a new order for the item you’d like.
Can I cancel my order?
Because we begin processing orders shortly after they are placed, orders cannot be canceled once they have been submitted. If you entered an incorrect shipping address, please contact us at help@shopmattebeauty.com.
Customer Service
Have a question about a return, damaged item, or your order?
We're here to help.