Once your order is processed and fulfilled, you will receive an email confirmation with tracking information. Once your order has shipped, please allow up to 48 hours after receiving your tracking email for tracking details to update. See Shipping for more information.

Once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at help@mattelashes.com. 

We accept PayPal, Visa, MasterCard, American Express, Discover, and Apple Pay. All transactions are processed in USD.

Yes, we accept returns on new and unopened products that are received within three days from the date of delivery. Returns that are eligible for a refund will require a restocking fee of 15% of the total order value. Please see Returns for more information. 

Shipping transit times vary by the mail carrier and are calculated at checkout. Please see Shippingf or more information. 

We offer shipping to the United States and internationally. All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Matte Lashes order and/or shipping total. Please see Shipping for more information.

You get FREE USA shipping on orders $35+! Shipping rates for all other orders are calculated at checkout. Please see Shipping for more information.

For damaged items, please contact us immediately via email at help@mattelashes.com within 48 hours of delivery and provide photos of the damaged product. 

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