Shipping
Order Processing
Orders are processed within 24 hours after your order is placed. Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.
Orders placed on weekends or holidays will be processed on the next available business day.
During holidays, promotions, or periods of unusually high order volume, processing may take longer than usual. If additional processing time is needed, we’ll do our best to keep you informed.
Order Cancellations & Address Changes
Because orders begin processing shortly after they are placed, we are unable to guarantee cancellations or changes once an order has been submitted.
If you entered an incorrect or incomplete shipping address, please contact us at help@shopmattebeauty.com with your order number and the correct address.
Please double-check your shipping information before completing your order. Matte Beauty is not responsible for orders delivered to an incorrect address due to information entered incorrectly by the customer.
Shipping & Delivery
Domestic Shipping
We ship within the United States via USPS.
U.S. orders receive free standard shipping.
Once your order has shipped, standard delivery within the United States typically takes 3–5 business days.
Orders with expedited shipping options will be shipped using the method selected at checkout. Expedited shipping speeds begin once your order has been processed and shipped.
Please remember that shipping times are estimates and are not guaranteed delivery dates.
International Shipping
We currently offer international shipping to most countries.
International orders typically arrive within 10–15 business days after shipment. Delivery times may vary depending on the destination, customs processing, and the local postal carrier.
International shipping rates are calculated at checkout based on your destination and selected shipping method.
Customers are responsible for any customs duties, import fees, taxes, or other charges assessed by the destination country. These charges are outside of Matte Beauty’s control and are not included in your order total unless specifically stated at checkout.
Returned, Refused & Undeliverable Packages
Matte Beauty is not responsible for packages returned to us because they were:
- Refused by the recipient
- Unclaimed
- Undeliverable
- Sent to an incorrect or incomplete address provided by the customer
If a package is returned to us because of an incorrect or incomplete address, we will contact you using the information provided with your order.
If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly and reach out to us at help@shopmattebeauty.com so we can help determine the next steps.
Missing or Incorrect Items
If you receive the wrong item or an item is missing from your order, please contact us at help@shopmattebeauty.com as soon as possible with your order number and a description of the issue. We’ll review your order and work with you to resolve the problem.
Shipping Delays
While we work hard to get your order to you as quickly as possible, delivery delays can occasionally occur due to circumstances outside of our control. This may include carrier delays, severe weather, holidays, customs processing, transportation disruptions, labor strikes, or other unforeseen circumstances.
Matte Beauty is not responsible for delays caused by the shipping carrier, customs, or circumstances outside of our control.
Questions?
We’re here to help.
For questions or concerns about your order, please contact: