Due to high demand, please allow up to 2-3 weeks for your order to ship. Several videos of our products went viral on Tik Tok, including a video with over 2 million views, which we are very grateful for! Thank you for your support! We are a small team and we are working diligently to have all orders shipped as soon as possible.
All shipping rates will vary depending on the following: location, weight, and delivery method selected. Delivery time after your order ships within the United States is 3-5 days, and 10-15 days internationally. Delivery time for orders with free shipping may take longer. Orders may be delivered in separate shipments. Orders with expedited shipping options will be shipped as quickly as possible with the shipping method selected at checkout.
Please note that time in transit does not include weekends or holidays. Orders placed on the weekend or holidays will be processed the next open business day. All delivery times are estimates. Matte Lashes is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, customs clearance, transportation failures or acts of nature.
In the event that we experience high volume orders for specific items, please allow additional processing time for backordered items.
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. We cannot guarantee replacement of lost or stolen packages.
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Once your order has been placed, we are unable to cancel your order. If you have made an error in your delivery address, please contact us immediately through our contact form here.
For the majority of our orders, import fees are not collected. We strive to make sure import fees are prevented, in rare circumstances when it does happen, Matte Lashes is not responsible for any custom charges made in the country of destination.